0333 303 4055
Call Us
info@protectandcareservices.co.uk
Email Us
Call Us
Email Us
Not all of us want to make online purchases, but don’t worry if you’d rather speak to someone in order to set up this service just give our inbound sales team a call on 0333 303 4055. The inbound sales line is open from Monday – Friday from 9am – 5pm
We do not provide cover for appliances that are still under a manufacturers’ guarantee or extended warranty. You are eligible to take out Our maintenance & repair service once your manufacturers’ guarantee or extended warranty expires.
Unlike most maintenance & repair service companies we do not place many restrictions on what you can cover. It doesn’t matter how old your appliance is, the make or model, a breakdown maintenance service contract from Home Shield Services has got you covered, provided your appliance is not under a manufacturers’ guarantee or extended warranty. Protect & Care Services is unable to cover appliances that are for commercial use.
If a fault occurs within the first 21 days of the start date of your contract an excess of £100 will be applicable.
With Protect & Care Services maintenance service, there are no restrictions on the number of times you can claim for repairs, you get unlimited call outs.
Protect & Care Services has an extensive nationwide network of fully qualified engineers, so when you claim we can arrange an engineer local to you which means faster response times.
Your contract starts as soon as you purchase our service, the start date can be found on your service documents in your welcome pack. If a claim occurs within the first 21 days from the agreement start date you will be liable to pay the first £100 towards the cost of any claim.
Making a claim could not be easier, simply call our dedicated Claims Hotline on 0333 303 4055. All of our claims advisers are fully trained and will try to resolve your problem over the phone but if they can’t then they’ll happily arrange an engineer visit. Our dedicated Claims team is on hand to help you 6 days a week.
Not quite yet, although we are working hard to create an online claims system. In the meantime if you need to claim simply call our dedicated Claims Hotline on 0333 303 4055 or email us at info@protectandcareservices.co.uk
Your service will last as long as you continue to pay or until you cancel your contract.
Your service contract will automatically renew with each payment, so there is nothing for you to do at all. We will contact you prior to the anniversary of your maintenance contract.
All payments are made using our secure payment portal and when you purchase a service online we do maintain all our security measurements, which means all your details are safe and secure.
When you take out appliance maintenance service with Protect & Care Services you have the choice of payment options; Annual payment – a one off payment which will cover you for 12 months with just one payment. Quarterly payment – 4 payments spread over 12 months. And Monthly payments on a rolling contract offering you flexibility.
you can call our Customer Services Team on 0333 303 4055 and request the paperwork to be either emailed or posted to your address.
We always strive to provide the highest standard of customer service but in the unlikely event that you are dissatisfied with the service provided by us then please contact us, Call: 0333 303 4055
You can view our full terms & conditions using this link Terms & Conditions.
Life is not stagnant and our circumstances are always changing. If you need to let us know about a change in bank details or address or anything else related to your contract simply contact our Customer Services Team on 0333 303 4055
If you decide to leave us or that you no longer need to protect your appliance you can cancel by either calling our customer services team on
0333 303 4055, by emailing us at customer support: info@protectandcareservices.co.uk There will be an administration charge of £25 for annual services that cancel before the first annual anniversary of the contract. For more information on cancelling please see our terms and conditions.